Shipping

Shipping: USA Based

Tower Hookah Operates M-F 09:00 am -05:00 PM PST, all orders are processed within that time period in the order that they are received.

Orders placed after 2:00 PM will be processed the following Business Day. Orders placed Friday after 2:00 PM will be processed on our next business Day.  Please be advised that we have a three day processing time for all of our orders, and your choice of shipment is final at the time that your order has been processed.

Tower Hookah  assumes no liability for packages once placed in the possession of your chosen carrier. As per our courtesy, we will do our utmost to help you resolve such matters with your carrier, but we will not be liable for charge-backs on lost merchandise, replacement of loss packages as these claims must be addressed directly to the carrier of your choice. Charge-backs may result in litigation in California, USA.

We ship orders with USPS Monday – Thursday only. Orders placed after Thursday 12:00 PM PST with USPS carrier will ship on the next available shipment date.

UPS does not guarantee Saturday Delivery to Every Zone – for which we cannot guarantee and be liable on expedited shipments that are expected within non business day services. Tower Hookah  does not offer refunds for shipping costs on deliveries that are delayed due to USPS processing and transit times.

When Choosing an expedited shipping option, please keep in mind our 3 day processing period. As the Processing of your order is not altered by your choice of shipping.

 

PO BOX Shipments

All PO Box Shipments will be sent with USPS.

The billing address and shipping address must be the same if being shipped to a PO Box.

Order Processing

Once successfully placing an order your order status will remain as “Pending.” Your order status will change to “Processing” once it has been forwarded to our warehouse for packaging.

Your order status may change from “Processing” to “Pending” for the following reasons:

– Address verification

– Order details verification: Such as size verification, item availability notices

Your order will remain on hold for a maximum of three days, during these days we will reach out via phone or email. If after 3 days we have no response, your order will be cancelled and refunded.

Processing time

Once an order is successfully submitted, there will be a hold placed on your payment. Payment will not be captured until the order is ready and packaged for shipping.

All orders have a three day processing period. Orders are processed in the order they are received.

For orders placed Friday after 2:00 pm the processing period begins the following Monday.

We ship USPS orders Monday – Thursday only. Orders placed Thursday after 2:00 pm with USPS carrier will be shipped on the following shipment date.

Orders with different billing-different shipping address will require additional verification. Orders requiring additional verification will be put on hold, and three attempts will be made to verify the order details. After three failed attempts the order will be cancelled and refunded.

Item Availability

Our stock statuses are updated on a monthly basis.

Item availability changes every day. Although an item might be in stock on our website, there is a possibility we will not have it available.

Order processing time is subject to Item availability. If an item in your order is out of stock, you will be provided with different options that might match your original choice. You will have three days from the day your order was processed to authorize any changes to your order. If after the three processing days we do not get authorization from you, your order will be cancelled.

If your order has multiple items and one item is out of stock- we will ship the available items and refund you the amount of the missing item, unless you contact us to cancel the order in its entirety.

Accessories

When ordering accessories further details may be asked.

Our website lists standard sizes for most accessories.

 

Order Accuracy

Tower Hookah is not liable for the accuracy of your order. It is within your discretion to provide us any details you may feel are necessary to accurately complete your order. If you are unsure about sizes or  other details please contact us before placing your order. Any returns will incur a 50% restocking fee equivalent to the total cost of your product, not including shipping fees. Return shipping fees are your responsibility and all returns must be  sent at your expense with no damage and as  it was sent to you (new, original condition with no modifications). 

Cancellation:

Your order may be cancelled any time prior to shipping. Once the package has been arranged for shipping and placed with the desired carrier, cancellation will incur a deduction of shipping fees and Package interception Fees. The amount will be deducted from your total amount, and receipts for such transactions will be provided.

Delivery Address change

We are unable to make changes to any shipping addresses once the order has been successfully placed. If you desire or have made any mistakes on the shipping address provided, please contact us as soon as you are made aware of the needed changes to arrange an order cancellation.

If the delivery address must be changed, the order must be replaced.